Shipping policy
1. Order Processing Time
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All orders are processed within 1–2 business days
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Orders are not shipped on Sundays or public holidays
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Processing may take longer during sales or high-demand periods
Once your order is shipped, you will receive confirmation via phone/email (if provided).
2. Shipping Time
Estimated delivery times:
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Major Cities: 2–4 business days
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Other Areas: 3–6 business days
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Remote Areas: 5–8 business days
Delivery times are estimates and may vary due to courier or weather conditions.
3. Shipping Charges
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Shipping charges are calculated at checkout
OR -
Free shipping may be offered on selected products or promotions
(You can edit this based on your store’s offer)
4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan.
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Please keep the exact amount ready at delivery
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Orders may be confirmed by phone before dispatch
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Failure to respond may result in order cancellation
5. Order Tracking
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Tracking details will be shared once your order is dispatched (if courier provides tracking)
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You may contact us anytime for shipment updates
6. Incorrect Address or Contact Information
Please provide correct:
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Name
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Address
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Phone number
Smart Basket is not responsible for delays or failed deliveries due to incorrect information.
7. Delivery Delays
We are not responsible for delays caused by:
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Courier services
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Weather conditions
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Strikes or public holidays
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Natural disasters or unforeseen events
However, we will always try our best to assist you.
8. Damaged or Missing Items
If your order:
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Arrives damaged
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Has missing items
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Or wrong product
Please contact us within 24- hours with pictures as proof. We will resolve the issue quickly.
9. International Shipping
Currently, we ship only within Pakistan.
International shipping is not available at this time.
10. Contact Us
For any shipping-related questions:
Smart Basket
📧 smartbasket1006@gmail.com